If the received product is not liked but has no quality issues and has not been used, can it be returned?
Within 30 days, returns are accepted for unused, brand new products that do not affect secondary sales. The buyer is responsible for all costs, including processing fees and shipping fees for returns within the US. For international returns outside the US, the costs vary depending on the country, and they can be relatively higher. Therefore, please consider carefully before making a purchase, as in case of no quality issues, the buyer will be responsible for all costs (shipping + handling fees).
Refunds (if applicable)
For refunds(if applicable), please send an email to hello@suitisbest.com with your full name, order number, item description and the reason for your return.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days-depending on your bank.
Please make sure to read our item description carefully. Please bear in mind the photo may be slightly different from the actual item in terms of color due to the lighting during photo shooting or the monitor’s display.
Every once in a while an issue may occur with an order. We are all only human here. If this is the case, we are happy to assist you in any way we can. If the problem occurred as a result of an error on our part, we are more than happy to replace or refund the item.
Our Responsibility
Faulty Product: If the product has a manufacturing defect.
Wrong Item Sent: If we send you the wrong product, color or size.
Your Responsibility
Oops! Somewhere along the way you might have made a mistake. If any of these are the case, it’s up to you to sort things out and unfortunately, we cannot refund your item.
For example:
Incorrectly Provided Address: If you made an error in the address. We are not responsible for orders not received due to incorrect shipping addresses entered by the customer at the time of purchase. Please contact us via email: hello@suitisbest.com ASAP, we will change it to the correct address if the product is not arranged.
Return / Exchange Process
If you believe an error has occurred due to a mistake on our part, first of all, please accept our sincerest apologies! Your satisfaction is of the highest importance to us! We are happy to replace or exchange any items that we missed the mark on.
All orders are guaranteed for delivery. If orders are not received due to circumstances beyond our control, a replacement item will be ordered. The replacement item will be shipped to the original Shipping Address listed at the time the original order was placed.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@suitisbest.com.
Exchange Request Instructions
Please follow these instructions for the Return Request:
1. Take a photo of the problem – If the problem is size, please use a ruler.
2. Send an email with the subject line “Order # “YourOrderNumber” Replacement Request” to hello@suitisbest.com.
Please include the following:
– The photo(s)
– A specific description of the issue
– The Order Number – If there are multiple products in an order, identifying the product with the issue
Our support team will respond within 1 business day and Return Instructions will be provided.
Refunds will not be granted if the customer ordered the incorrect size/color/quantity etc. We ship the exact item(s) that you select at the time of purchase. If you require a change to your order, please email us ASAP and we will try our best to accommodate your request. If your order has already been processed or shipped, we cannot make changes to your order, and a refund will not be granted.
We do not offer prepaid return labels. Kindly check our refund policy and terms of service. Please know that customers are responsible for shipping back the item for a refund.
Items received that are defective or damaged will be replaced with the same item free of charge. We also provide full refunds in instances of defective or damaged goods.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@suitisbest.com
Sale items (if applicable)
Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.
Order Cancellation And change Request
We accept 24 hours’ notice to cancel an order or update any changes such as quantity, color, size, or Shipping Address information. Just feel free to contact us. We’re available 24/7 at hello@suitisbest.com.
Please note that any request received after 24 hours period will no longer be accepted because we process orders immediately. Changes to orders cannot be made once processed.
We will still do our best to get a hold or cancel your order after 24 hours period but no guarantee.
If you have any questions, just feel free to contact us via hello@suitisbest.com